Shipping and Returns - BOILER ROOM

SHIPPING POLICY + RETURNS & EXCHANGES

Please allow 1-3 days handling/processing time for all orders (processing time may increase during peak seasonal volume).
Delivery dates are estimates and are to be used for reference only.
Shipping costs are calculated based on item(s) weight, dimensions, and destination.
If you the service is trackable, please check the delivery status at cirrotrack.com
Items shipped internationally via standard surface or air mail are not trackable.
Shipping to certain international destinations using the SMALL PACKET AIR MAIL option may take up to 8 weeks.

DELIVERY

| Region | Base Rate | Transit Time (Approximate) |
|------------------- |------------ |--------------------------- |
| UK & NI | $10.99usd+ | 7-12 business days |
| EU Countries | $10.99usd+ | 7-12 business days |
| Rest of Europe | $10.99usd+ | 7-12 business days |
| USA | $10.99usd+ | 5-7 business days |
| Japan | $19.99usd | 7-21 business days |
| Rest of the World | $22.99usd | 7-35 business days |

Transit time: Is an estimate and no guarantees can be made for specific delivery times
Import Duties: All customers are liable to pay import duties
EU VAT: Under IOSS , no VAT is liable for EU customers for orders under €150 - local VAT is removed at checkout in this case
RoW VAT: All customers outside of the the EU are liable to pay for all sales taxes

RETURNS + EXCHANGES

We will accept a return within 30 days of receipt. If the return and/or exchange is due to an internal error including defective merchandise, or a wrong item sent out, BOILER ROOM will incur all shipping costs. If the return and/or exchange is due to an item that does not fit, or you are not satisfied with the product you ordered and would like to exchange it for a different size and/or style, you will be responsible for any shipping costs incurred to ship it back to us. YOU WILL ALSO BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS ASSOCIATED WITH SHIPPING THE ITEM(S) BACK TO YOU. After 30 days of purchase, we will only accept returns on damaged or defective merchandise.

Returns or exchanges will only be accepted on merchandise purchased ONLINE from the BOILER ROOM Store. If your order arrives in less than perfect condition, please email [email protected] and provide your order number and photos of both the item(s) you received, AND packaging. We will assess and provide further instructions.

Returns or exchanges on all merchandise will be accepted within 30 days of receipt, if the items are unused, unworn, and unwashed. All Media (ie. CD, Vinyl, DVD, Book) sales are final. BOILER ROOM will not initiate a return / resend for vinyl playback irregularities, using a non-adjustable turntable. Any and all vinyl manufacturing defects must be present on a properly adjusted, counter-balanced tonearm, for return / resend consideration. Click here for instructions on how to balance your tonearm. Underwear and body jewelry cannot be exchanged or refunded unless there is an obvious factory defect.

How to Return an Item

Please follow these steps so we can process your return efficiently and effectively:

Before returning an item, please email us at [email protected] to receive a return form and arrange to pre pay for a return UPS label, if required. Customer Support will send you an invoice to pay for the shipping label.
Once you have received the return form, fill out all fields on the form, and print it out. Your order number and item description can be found on your order confirmation.
Pack item(s) securely (including the return form), affix the provided UPS label to the outside of the parcel, and drop off at nearest UPS Store.
Please email us after you've dropped the return off at UPS and we will monitor tracking.
We cannot return or exchange undergarments. This includes Bikini Tops.
All Media sales are final.

If the return is a result of a BOILER ROOM error, shipping costs will be refunded to you by BOILER ROOM. Otherwise shipping costs will NOT be refunded.

Send To:

RETURNS
BOILER ROOM - Online Returns
99 Sunrise Avenue
Toronto, Ontario. M4A 1A9 Canada

How to Exchange an Item

In an effort to provide an optimal customer service experience and to expedite your request, BOILER ROOM does not facilitate traditional product exchanges. If you would like to “exchange” an item, please place a new order for the item desired and return your original item back to us. Once your returned item has been received by our warehouse team, you will receive a full refund for the original item(s) purchased, excluding shipping. Please allow 5-8 business days to process your refund, post receipt of product(s). If you would like to proceed with a return, please email [email protected] and we’ll be happy to send you a return form and detailed instructions.